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These terms define how your rajamacan account works — what we commit to, what you agree to, and where to go when a question comes up. Read them before you use any part of the platform, including deposits via OVO, Bank Transfer, or QRIS.
By accessing rajamacan and using any account feature — including logging in, placing a wager, or initiating a deposit — you confirm that you have read and accept these terms in full. These terms apply to every session, every transaction reference, and every support request you raise with us. Where you submit a payment through OVO, Bank Transfer, or QRIS, the transaction record you hold — your OVO history, your Bank Transfer reference number, or your QRIS scan confirmation — forms part of the evidence trail we use to verify and resolve any account query. Keep those records accessible; they are the fastest way to move a support conversation forward. Availability of the platform depends on local law and applies only in eligible regions. If local law in your region restricts access to online wagering services, these terms do not override that restriction. We do not make representations about legal status beyond what is stated here. Any feature, limit, or access path described in these terms reflects the platform as currently configured — changes are posted to this page and take effect from the date shown at the top of the updated document.
These terms draw clear lines around what falls inside our policy and what sits outside it. Understanding the boundary helps you know exactly who to contact — and with what evidence — when something needs to be resolved.
Your login credentials, session activity, and account-level permissions are governed by these terms. Any change to your registered details — email, phone number, or payment method on file — must follow the verification steps shown in your account settings.
Deposits and withdrawals processed through OVO, Bank Transfer, and QRIS fall within this policy. The transaction reference you receive at the point of payment is the record we use to trace and confirm any disputed or delayed transfer.
Game content provided by studios such as PG Soft, Pragmatic Play, and CQ9 is subject to each studio's own content terms. We host that content; we do not override the studio's mechanics, prize structures, or published RTP figures where those are displayed.
Payment processors, e-wallet providers, and any external service you connect to your account operate under their own terms. We are not party to those agreements. Queries about OVO wallet limits or Bank Transfer cut-off times go to those providers directly.
These terms are not only obligations — they also set out concrete actions you can take at any point. You can review your full transaction history from the account dashboard after login; every deposit and withdrawal entry carries a timestamp and a reference number you can quote directly to support. If any account detail is incorrect — a mismatched phone number, an outdated payment method — the correction path is shown inside the account settings tab. You do not need to contact support for routine detail changes; the fields are editable once identity verification is complete. For anything that cannot be resolved through the dashboard, a support request opens the formal review path. Every request receives a ticket reference so you can track progress. We do not close a ticket until the account record reflects the agreed outcome.
Open the transaction history section in your account dashboard to see every deposit, withdrawal, and wager entry. Each line carries a reference number — use it when contacting support about a specific payment made via OVO, Bank Transfer, or QRIS.
Account details including contact information and linked payment methods can be updated from the settings tab. The fields show which items require re-verification before the change takes effect.
If a term in this document is unclear, open a support ticket and quote the relevant section heading. We aim to respond with a plain explanation tied to your specific account context rather than a generic reply.
When we update these terms, the revised date appears at the top of this page. If you disagree with a change, you may raise a formal objection through our support channel before the effective date. We will record your objection against your account.
Policy questions are handled through the same support channels as account queries. Have your account ID and, where relevant, a transaction reference ready — it moves the conversation to a resolution faster than a general description alone.
Open the chat widget from any page on rajamacan. Paste your account ID and the section of these terms you want clarified. The agent assigned to your chat can access your account record directly.
For written records of a policy query, email support through the address listed on the Contact page. Include your registered email, account ID, and the specific term in question. You receive a ticket reference in the reply.
Many policy-related actions — reviewing past transactions, updating linked payment details, checking active limits — are available directly in the dashboard after login. Start there before opening a ticket; it is the shortest path for most routine queries.
Account security and data handling are governed by the same policy that covers your transaction records. We keep the specifics here so you know exactly what is collected, how long it is retained, and how to request a change.
We collect the account details you provide at registration and the transaction data generated when you use OVO, Bank Transfer, or QRIS. We do not collect payment credentials directly; those remain with the payment provider. The data we hold is listed in your account profile.
rajamacan uses session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear cookies through your browser settings at any time. Clearing them will log you out and reset saved preferences.
Transaction records are retained for the period required by our operating obligations and applicable regulations. If you close your account, we retain records for that mandatory period and then delete personal data that is no longer required. The timeline is confirmed in the account closure confirmation.
Data and security questions — including requests to view, correct, or delete your information — go to our support team with 'Data Request' in the subject line. We log every such request against your account and confirm receipt within one business cycle.
These are the questions that come up most often when members read through the terms for the first time. If your question is not covered here, open a support ticket and quote the section heading that is unclear.
Yes. The terms apply to all transactions on your account, whether you deposit via OVO, Bank Transfer, or QRIS. The reference number you receive at the point of each payment is the key piece of evidence for any dispute or query covered by these terms.
The effective date at the top of this page changes whenever we publish a revision. We do not send individual notices for every minor edit, so checking this page when you log in after a period of inactivity is the reliable way to stay current with any changes.
Continued use of the account after an update takes effect is treated as acceptance of the revised terms. If you want to raise an objection before the effective date, open a support ticket quoting the specific clause you disagree with. We will record it against your account.
No. These terms require that each account is used only by the registered holder. Sharing login credentials or allowing a third party to place wagers on your account is a breach of these terms and may result in the account being suspended pending a review.
Send a support request with 'Data Request' in the subject line, from your registered email address. Include your account ID. We confirm receipt and provide the data held on your account within the timeframe set out in the policy, subject to any legal retention obligations.
Game mechanics, prize structures, and RTP figures for titles from studios such as PG Soft and Pragmatic Play are governed by each studio's own terms. Our policy covers your account, transactions, and support interactions — not the internal rules of individual game titles.